Steadfastly supporting Facilities
Dawn Simonelli is a seasoned customer service professional. She started with the R&M Support group in Facilities in March of 2000 handling work orders, shutdowns, and customer concerns. In November of 2008 she came on board with the new Customer Service Center. During the past year, she’s led her team by training and educating three new hires who were rotated through two positions. In addition to that and her duties as a Customer Service Coordinator in the CSC, she’s also helped Marty O’Brien with the design and implementation of a new employee training guide.
You can contact the CSC directly at: 617-253-4948 or firstname.lastname@example.org. Their office is in Building 7-019. Office hours are Mon-Fri 7 AM to 5 PM.