Frequently Asked Questions about the Key Process
The first step in ordering a key is to go to the Building Services tab in SAPweb.
- Once in SAPweb, click on the Keys link under the Basic Services heading. (You will need an MIT certificate to do this).
- Fill out the online form and click Submit.
- Save the MIT Key Request Form as a PDF.
The pdf will contain all of the information you entered in the online form.
- Email this PDF to a Key Authorizer for your DLC.
- Be sure to cc yourself on the email you send to the Key Authorizer.
You should not deliver paperwork to the Customer Service Center. The Key Authorizer reviews the request and if approved will forward the request via email to email@example.com
An email response will be sent to the Key Authorizer (and those included on the email submission) notifying him/her that the request has been received. At this time a number will be assigned to the order in Request Tracker (RT).
A Key Authorizer is usually an administrator or manager who is authorized to order keys within his/her DLC. On the Key Authorizer web page, a person whose name appears in bold is authorized to sign for DLC master keys within his/her area. All others listed are authorized to sign for individual room keys within their DLC.
The Key Authorizer will receive an email notifying him/her when the keys are ready. Your Key Authorizer will notify you or you may be included on the email. You should not go to the Customer Service Center to pick up keys until you receive notification from the Security and Emergency Management Office (SEMO) or your Key Authorizer.
After the keys are picked up, an email will be sent to close the order.
To the Customer Service Center in Room 7-019. Pick-up times are from 8 AM to 4 PM, Monday through Friday.
Yes. Anyone picking up keys must provide the Customer Service Center Representative with a valid MIT ID card in order to pick up the keys. In addition, you will be asked to sign for the keys so that Facilities can track who has received keys. Also, you should know the name of the Key Authorizer who approved the request and forwarded the form or what the Request Tracker number for the order is.
Sharon Flanagan, the Key Lady for many years, retired in June 2010. Around that time the functions of the Key Office were transferred to SEMO. SEMO coordinates the distribution for keys as well as installation of new locks and assignment of keys for office moves.
When you do not need the keys any longer, you should turn them in to a Key Authorizer in your DLC.
To have a lock repaired, go to the Building Services tab in SAPweb. Under the Repairs heading click on Buildings. There is no charge for this service.
Yes. Changing or installing new locks is a special service and includes a fee. Go to the Building Services tab in SAPweb. Under the Special Services heading click on Locks.
If you have any additional questions regarding the key process, call (617) 258-7366 or send an email to SEMO at firstname.lastname@example.org.
For answers to questions about locksmith services contact Repair and Maintenance at (617) 258-6507.