Order Keys and Lock Services Online
There are no charges for our basic key and lock services, but there are charges for special services, so be sure you have a Cost Object you can use to order special services. Basic Services include issuing a key to a new employee or replacing a damaged key or broken lock. Special Services include installing, changing, or replacing locks and installing a lock for a short-term use. Please note that there is a charge for bulk key orders of 10 or more copies of the same key.
Next, email the PDF to a Key Authorizer for your DLC. The Key Authorizer reviews the request and if approved will forward the request via email to email@example.com. The Key Authorizer will receive an email notifying him/her when the keys are ready. Keys should be picked up at the Customer Service Center in Room 7-019. Pick-up times are from 8 AM to 4 PM, Monday through Friday. In order to obtain the keys, you will have to show a valid MIT ID and sign for the keys.
When keys are no longer needed, key holders may return their keys to the Key Authorizer in your DLC with a completed Return Form or return their keys in person to the Customer Service Center in Room 7-019. When dropping off keys in person, please bring your MIT ID with you.
Repairing existing locks and door hardware are community services. To have a lock repaired, go to the Building Services tab in SAPweb. Under the Repairs heading click on Buildings. There is no charge for this service.
Changing or installing new locks is a special service and includes a fee. Go to the Building Services tab in SAPweb. Under the Special Services heading click on Locks.
More info? Visit our FAQ page.