Report a Public Space Issue by Using txtdof@mit.edu

Now the MIT community is able to report public space issues when they see them. By using your cell phone*, you can report things like a burned out hallway light or a broken door. Send a message to txtdof@mit.edu and include the location, problem to be resolved, and a photo, if you’d like.

Most cell phone providers allow SMS and MMS text messages to be sent to e-mail addresses by default. A “Smart” phone such as an iPhone, Blackberry or Android allows a user to send email, which is also fine to do.

Unless you include your email address, you will not receive a response to your message. If you would like to track the progress of the issue you are reporting, include your email address in the message. Our Customer Service Center will add your email to the work order and you can check the status of the job.

The primary way for customers to request services is through Atlas, but this new method allows our customers to report things as they see them.

Note: *Messaging and data rates may apply. Check with your carrier for more information.

Frequently Asked Questions

Should I send an email or a text?

Either method is fine. Send a text message using MMS and you can include a photo, too. Or, send an email and attach a photo. Use whichever method is easier for you.

What information should I include in a message?

Type in the building and room number or area of campus. A brief description of the problem is helpful, but not necessary. Even if you send an image, include the location.

Will I be notified when the work is completed?

If you include your email address in the message you send, you will receive the Work Order number. By using the WO number, you can check on the status of a job online. Go to Service Requests in Atlas to view work orders.

Can I send regular work orders for my department to txtdof@mit.edu?

The primary way for customers to request services remains through Atlas. That way the jobs get into our filter more quickly. This new method is designed to allow our customers to report things as they see them.