SIGDOC 98 Preliminary Program

NOTE: This is a preliminary program and is subject to change.

Wednesday, September 23, 1998

1:30 - 2:00 pm

Welcome to SIGDOC 98, Borduas Room, 3rd floor

Kathy Haramundanis, SIGDOC Chair

2:00 - 3:00 pm

Rigo Award address, Borduas Room, 3rd floor
Are Graphics Becoming Multimedia Monsters?
Patricia Wright, 1998 Rigo Award winner

3:00 - 3:30 pm

3:30 - 5:00 pm

Technical Sessions

Session 1: Knowledge Management Borduas Room, 3rd floor

Moderator: Stephanie Rosenbaum, Tec-ed, Inc.

• The Evolution of Knowledge Management within NCR Corporation
  Maria Babilon, NCR Corporation
• Documentation Meets a Knowledge Base: Blurring the Distinction Between Writing and Consulting
  Anne L. Jackson, Greg Lyon and Janet Eaton, University of Michigan
• Building a Home-grown Knowledge Base: Don't Wait for the Resources - Build a Prototype
  Susan Jones and Carol Wood, MIT

Session 2: Training and Documentation Morrice-Lismer Room, 3rd floor

• Combining Training and Customer Documentation into Modular, Reusable Information
  Lee Anne Center, Lori Ely, Greg Henderson, and James Moran, Lucent Technologies

5 - 7 pm

SIGDOC 98 Reception, Place Montcalm Room, lower level

7:30 - 8:30 am

Continental Breakfast, Borduas Room, 3rd floor

8:30 - 10 am

Technical Sessions

Session 3: Print vs Online Documentation Place Montcalm Room, lower level

Moderator: Mary Ellen Bushnell, MIT

• Customers Use of and Preferences with Print Documentation
  Karl L. Smart, Brigham Young University
• Are Electrons Better than Papyrus (Or Can Adobe Acrobat Reader Files Replace Hardcopy)?
  Harold Henke, IBM Corporation

Session 4: Getting Feedback on your Web Site, Jean-Paul Lemieux Room, lower level

Moderator: Johndan Johnson-Eilola, Purdue University

• Designing and Developing Customer Satisfaction Surveys on WWW Sites
  Susan Feinberg and Peter Y. Johnson, Illinois Institute of Technology

• Using Web Server Logs to Improve Site Design
  M. Carl Drott, Drexel University

10 -10:30 am

Morning Break

10:30 - noon

Technical Sessions

Session 5: Document Design Concepts, Jean-Paul Lemieux Room, lower level

Moderator: Michael Carver, ABB Power T & D Company

• Documentation Integrity for Safety-critical Applications: The COHERE Project
  David G. Novick and Joel Juillet, European Institute of Cognitive Sciences and Engineering
• Designing Usable Lists
  Tom Moran, Rochester Institute of Technology

Session 6: Help System Design Concepts, Place Montcalm Room, lower level

Moderator: Frank Sullivan, Microsoft Corporation

• Who Exactly is Trying to Help Us? The Ethos of Help Systems in Popular Computer Applications
  Neil Randall and Isabel Pederson, University of Waterloo
• Novel Help for Online Help
  Cécile Paris and Nadine Ozkan, CSIRO/MIS

noon -1:30 pm

Awards lunch, Borduas Room, 3rd floor
After Lunch speaker and Diana Award winner Netscape, represented by Greg Sands

1:30 - 3 pm

Technical Sessions

Session 7: Q and A with Patricia Wright, Room 415, 4th floor

Session 8: Web Navigation, Jean-Paul Lemieux Room, lower level

Moderator: Robin Green, IBM Toronto Laboratory

• Kiosk-based User Testing of Online Books
  Jean Scholtz and Sharon Laskowski, National Institute of Standards and Technology
• A Comparison of Two Current E-commerce Sites
  Roger Tilson, IBM Corporation

Session 9: Meeting Beginning and Advanced Users Needs, Place Montcalm Room, lower level

Moderator: Stuart Selber, Penn State University

• Technical Documents Designed to Fit the Beginner: A Recursive Process
  Monica Younger, University of Colorado, Denver
• A Wizard for Wizards: Decision Support for the New or Despairing User
  Michael Priestley, IBM canada
• The Zen of Minimalism: Designing a Top-of-class Manual
  for Beginners and Experienced Users
  Carl Stieren, Simware Inc.

3 - 3:30 pm

Afternoon Break

3:30 - 5 pm

Technical Sessions

Session 10: Document Repositories and Retrieval, Jean-Paul Lemieux Room, lower level

Moderator: Chuck Fite, DST Systems, Inc.

• Electronic Colloquia: Idea and Practice
  Harald Sack, Christoph Meinel, and Jochen Bern, Universitaet Trier, Germany
• ESSQL: An Enhanced Semi-structured Query Language for Multiclient-multiserver Composite Document Retrieval in Both Office Automation and WWW Environment
  Yamashita, Rei-Jo, Ibaraki Prefectural University of Health Sciences, Ito, Tetsuro, Oita University, Yao, Hsiu-Hsen, Yuan-Ze Institute of Technology

Session 11: Working with XML, Place Montcalm Room, lower level

Moderator: Vicki Schmolka, Independent Consultant

• Managing Software Design Documents over the Internet with XML
  Junichi Suzuki and Yoshikazu Yamamoto, Keio University
• OpenTag: XML in the Localization Industry
  Bill Burns and Walter Smith, ILE Corporation

7:30 - 8:30 am

Continental Breakfast, Borduas Room, 3rd floor

8:30 - 10 am

Technical Sessions

Session 12: Year 2000, Jean-Paul Lemieux Room, lower level

Moderator: Phyllis Galt, MIT

• Technical Communicator as Software Tester for a Year 2000 Project
  Mike Szczepanik, Compuware Corporation
• Writing for the Year 2000: A Short Course in Written Expression for Y2K COBOL Programmers
  Jim Ramsay, The Radiance Group, Inc.

Session 13: Graduate Student Symposium: cancelled

Session 14: Delivering Information for a World Audience, Place Montcalm Room, Lower Level

Moderator: Kathy Haramundanis, Compaq Computer Corporation

• Nudging a Global Glossary to the New Millennium
  Stephanie Brucker and P. J. Schemenaur, Sun Microsystems, Inc.
• Meeting the Needs (and Preferences) of a Diverse World Wide Web Audience
  Deborah Hysell, OCLC Online Computer Library Center, Inc.

10 - 10:30 am

Morning Break

10:30 - noon

Technical Sessions

Session 15: Usability Testing Methods, Jean-Paul Lemieux Room, lower level

Moderator: Mary Ellen Bushnell, MIT

• Optimal Time for Obtaining Accurate Usability-test Results
  Susan Harrison, University of Wisconsin, Eau Claire and Phillipa Mancey, IBM Corporation
• Evaluating On-line and Off-line Searching Behavior Using Thinking-aloud Protocols to Detect Navigation Barriers
  Luuk Van Waes, University of Antwerp

Session 16: Online Help in a Distributed Environment, Place Montcalm Room, lower level

Moderator: Susan Jones, MIT

• Help Design Challenges in Network Computing
  Ben Gelernter, Oracle Corporation
• Task-oriented or Task-disoriented: Designing a Usable Help Web
  Michael Priestley, IBM canada

noon - 1:30 pm

Lunch on your Own

1:30 3 pm

Technical Sessions

Session 17: Technical Communications Departments, Jean-Paul Lemieux Room, lower level

• Home Sweet Home: Where Do Technical Communication Departments Belong?
  Michael Carver, ABB Power T & D Company and Nina Wishbow, Entrust technologies

Session 18: Redesigning for the Web, Place Montcalm Room, lower level

Moderator: Cécile Paris, CSIRO/MIS

• Designing a WinHelp Application for Quick Conversion to Lowest-common-denominator HTML-based Help: A Case Study
  Laurie Kantner and Larry Rusinsky, Tec-Ed Inc.
• Productivity Tools for Web-based Information
  Robin Green, IBM Toronto laboratory
• Creating an HTML Help System for Web-based Products
  Laura Rintjema and Kara Warburton, IBM Canada

Session 19: Document Design and Production, Room 415, 4th floor

Moderator: To be announced

• Goal-driven Task Analysis: Improving Situation Awareness for Complex Problem-solving
  Michael J. Albers, Texas Tech University
• Applying the Act-function-phase Model to Aviation Documentation
  David G. Novick, European Institute of Cognitive Sciences and Engineering and Saïd Tazi, Université de Toulouse
• Managing a Third-party Alliance Documentation Development Project
  Dawn Desplanque, Northern Telecom (Nortel)

3 - 3:30 pm

Afternoon Break

3:30 - 5 pm

Technical Sessions

Session 20: Professional Education, Jean-Paul Lemieux Room, lower level

Moderator: Michael Priestley, IBM Canada

• But What Did We Learn...? Evaluating Online Learning as a Process
  Paul Beam, University of Waterloo and Brian Cameron, IST
• Analysis of Student Web Browsing Behavior: Implications for Designing and Evaluating Web Sites
  Eva M. Thury, Drexel University

Session 21: Techniques for Web Design, Place Montcalm Room, lower level

Moderator: David Novick, EURISCO

• Measuring the Usability Index of Your Web Site
  Benjamin Keevil, Keevil and Associates
• Using HTML Frames for Institutional Web Sites
  Glenn J. Broadhead, Oklahoma State University
• Creating Interactive Tutorials for the Web
  Samantha Shurety, IBM Canada

5:00 - 5:30 pm

Closing session: News about SIGDOC 1999 in New Orleans, Place Montcalm Room, lower level

6:30 pm

SIGDOC 98 Banquet at the Auberge Saint-Antoine: A four course gourmet dinner will be served, 17th century-style cabaret, in the rustic setting of an ancient maritime warehouse. During the evening, you'll be entertained with French Canadian traditional music and a genuine sword duel between Samuel de Champlain and David Kirke.

Tutorial 1: Successful Independent Consulting: Cancelled

Tutorial 2: Training Online: Cancelled

Tutorial 3: SGML Authoring and Preparation of Web-based Learning Materials: Cancelled

Tutorial 4: Usability's Front End: The Easily-forgotten Pieces: Cancelled

Tutorial 5: Understanding the Implications of New Technologies on Institutional Policies: IT's Time to Rethink: Cancelled

Tutorial 6: Document Design for Print and Web-based Documents

Half-day, 8:30 - noon

Instructor: Frank Sullivan, Microsoft Corporation

Content: Participants will work together to prototype print and Web-based solutions to an information design problem, then analyze and discuss similarities and differences between the two solutions. Time will be spent focusing on how rhetorical strategies work differently in Web-based and print-based solutions. Through group collaboration, discussion and debate attendees will learn methods for sorting and presenting information.

Objective: To bring together professionals to share their experience and insight into the problem of organizing information for print and for the Web. This will be an opportunity for attendees to step back from production details to examine the larger issues involved in designing information for the print and Web worlds.

Who should attend: Writers, editors, and designers of Web-based and print-based documents.

Format: Hands-on exercises and discussion.

Tutorial 7: An Introduction to Usability Testing and the Web: Cancelled

Tutorial 8: Back to the Drawing Board: Foundations for Effective Visual Communication: Cancelled

|Hotel Accomodations | Registration Fees | Registration |Introduction | Awards |

Last updated 9/4/1998 by pgalt@mit.edu

Number of queries to this page: