What do other users think?
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Mary
First ride: 2/20/2018
"I have my own bike, so I'd only use Hubway in a pinch. It'd be hard to bike around a neighborhood I didn't know, since there is no GPS on the bike and no way to attach my phone to the bike. I'd prefer to ride with a helmet, and it's nice that Hubway promotes helmet use, but there aren't any available close to the stations. But I'm not quite sure about how to solve that logistical challenge."
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Sydney
First ride: 2/20/2018
"I didn't even realize that there was a bell on the bike and couldn't figure out how to change gears. I wish I would've brought my helmet. The process of obtaining a pass was a headache. We actually had to walk to another docking station to rent a bike because the touchscreen at the first station was so unresponsive!"
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Krithika
First ride: 2/24/2018
"The bike is really heavy and a little awkward for me to use (but it may be because of my form factor). I think I would use Hubway if I needed to get somewhere quick with no other options. There were a lot of screens to go through to rent the bike; do they expect people to read the 104 pages of the waiver on that little screen? The bike ride itself was smooth, but the controls on the bike were unintuitive."
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Victor
Annual member
While I have my own bike, I use Hubway for one-way trips, like going to Trader Joe's to get groceries (and taking an Uber back), and also when the weather is not that great and I don't want to get my bike dirty. I've never had any issues with bike or dock availability. I like the key unlock feature; it's really quick and user-friendly. The new app is also great. The space on the front to put bags is nice and I wish they also put a basket on the rear. The gear shifter is not great and the mechanism to raise/lower the seat could be marked better.
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Sahil
Number of times used: 15+
"I used Hubway when I have friends in town and we all want to get somewhere close, fast and easy. It's a pretty good solution. I think that logistical support for the locations of stations is not that great; for example, on the nearby station screen, they list the name of the station but do not show it on a map. How am I supposed to know where that station is? Docking the new bikes can be a bit of an issue and both generations of bike are really heavy."
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