Boston T Ticket Machine User Analysis
Intro
The User Experience
Pros/Cons
Improvement Analysis


Boston T Ticket Machine: Pros/Cons







Benefits of the T ticket machine:

Contains RFID scanner to Charlie Cards
Has the option the show information in two different languages
Accepts cash, credit and debit

Problems with the T ticket machine:

The inclusion of options with little to no explanation
The need to switch between several menu layers
The need to adjust the pre-set amounts to even dollars to avoid change

Furthermore, features included for the visually impaired such as audio menu navigation are very difficult to hear and many of the brail tags of each function are misaligned to the option or part of the machine to which they refer.








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