Project Abstract:
My internship work in FriarTuck Pte Ltd is mainly on shift design
and rostering issues. Efficient and optimized workforce management
in large-scale service organizations is the stepping stone to their
success. Maximum satisfaction on the part of the staff is also of
paramount importance for these organizations. Most workforce
scheduling problems have a similar underlying structure involving
working in different shifts and varying staffing requirements
throughout the day and during the course of the rostering period.
Also many workforce allocation problems feature requirements like
work shift patterns over a period of several days, constraints
involving number of rest and off days, public holidays and annual
leaves. All these requirements have to be met with simultaneous
maximization of staff preference satisfaction. This paper shows how
to address and automate the complex and cumbersome rostering
process; how to generate optimal staff rosters keeping in mind all
the above stated broad-based requirements as well as specialized
requirements and idiosyncrasies that arise in a specific workforce
management problem.
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