Repair & Maintenance Operations

The Repair & Maintenance Operations group is responsible for a comprehensive range of operational activities, from managing the stockroom and the Operations Center to implementing Building Automation Systems, Capital Renewal, Project Management, and Quality Assurance/Quality Control.

The Operations Center continuously monitors all life safety and mechanical systems, including fire alarms and heating and cooling systems. Team members work 24/7 to ensure quick response to emergencies and to make sure that all critical systems are functioning.

Request services

To request standard repair or maintenance services, use Service Requests in the Atlas system. Note that basic services are covered by the Facilities operational budget while special services include a fee.

If you need to report a repair or maintenance emergency, call 617-253-4948. Between 7:00 AM-4:30 PM, you will be connected with the Customer Service Center, which assists with work order processing and customer service issues. Outside of those hours, you will be connected with the Operations Center.