Facilities Works Together for a Better MIT
The MIT Department of Facilities, 600 strong, provides the physical environment, utilities, and support services necessary to promote the educational and research activities of the Institute. The six divisions – Business Resources, Campus Planning and Design, Engineering, Operations, Project Management and Utilities– work to accomplish this every day. To ensure quality service to the MIT community, the Department provides strong coordination and communications between multi-functional groups and our customers. Training and the implementation of Continuous Quality Improvement (CQI) efforts promote a work environment that encourages employee initiative and development. We strive to be a customer services-oriented department.
The Mission
To provide high value, professional facilities services and wise stewardship of MIT’s physical assets in support of the Institute’s mission of education, research, and service.
The Vision
As a valued partner of the MIT academic community, we:
- Deliver exceptional customer service
- Are respected as stewards of MIT’s physical environment
- Are known for providing a rewarding working environment through teamwork, innovation, and professionalism
The Goals
The overarching objective is to increase the value of services we provide. To accomplish this objective, we have five strategic goals:
Make Continuous Improvement part of daily business
- Establish a plan for Facilities continuous improvement program
- Complete CQI training for all Facilities employees
- Perform macro waste analysis
- Establish divisional CQI plans
- Develop a continuous customer satisfaction survey mechanism
Improve internal and external communications
- Establish internal and external communications subcommittees
- Identify communications problems
- Determine effective approaches to communications
- Develop internal communication plan
- Develop external communication plan
Enhance the effectiveness of the workforce
- Enhance the Reward and Recognition Program
- Review/revise job descriptions
- Standardize the hiring process
- Prepare a training and development plan
- Refine the performance management system
Reinvent the project delivery system
- Streamline the CRSP project process
- Formalize the selection process for designers and builders
- Improve initial project scoping and estimating
- Strengthen customer relations
- Enhance project management skills
- Explore alternative project delivery methods
Reduce energy consumption
- Implement data gathering/metering
- Develop retro-commissioning program
- Explore new technology initiatives
- Develop financing plan for energy projects
- Communicate energy reduction plan
