What are Competencies?

• Arrange for a quiet location free of interruptions.

• Put the candidate at ease. Create a relaxed, friendly atmosphere and use a conversational rather than interrogative tone.

• Listen actively. Communicate interest and attentiveness both verbally and non-verbally. Check your understanding when needed. Use open-ended questions that will allow the person to really tell you something about themselves.

• Keep an open mind. Avoid snap judgments and try to maintain objectivity about the interviewee’s ability to do the job. If you are perplexed or surprised at the person’s behavior or statements, ask questions to be sure you truly understand.

• Create a positive impression of your organization and yourself. The interviewee should feel that he or she is being treated with consideration, fairness and professionalism.

• Be sensitive to physical and cultural differences.