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Reading List

American Compensation Association (ACA) in cooperation with Hay Group, Hewitt Associates LLC, Tower Perrin and William M. Mercer, Inc., Research Project Report: Raising the Bar: Using Competencies to Enhance Employee Performance, May 1996.

Caudron, Shari, "Hire for Attitude." Workforce Magazine: Staffing Supplement August, 1997: 20-26.

Goleman, Daniel, Emotional Intelligence, New York, Bantam, 1995.

Goleman, Daniel, Working with Emotional Intelligence. New York, Bantam Books, 1998.

Hay/McBer Client Case Studies, How Do Competency-Based Processes Pay Off? Massachusetts, Hay/McBer, 1995.

McClelland, David C., Ph.D., "Testing for Competence Rather Than Intelligence," American Psychologist. vol 28: 1-14

Spencer, Lyle M., Jr. and Signe M. Spencer, Competence at Work: Models for Superior Performance. New York, John Wiley & Sons, 1993.

 


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Last updated January 2000


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