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GlobalProtect VPN

The GlobalProtect VPN client provides a secure connection between your computing device and the cloud VPN gateway, helping provide a level of privacy and security for your computing activities as well as the ability to access protected MIT resources that require a MITnet IP address.

Installation

The GlobalProtect VPN client can be downloaded and installed to you MIT laptop, home computer, or mobile phone by following these links.

Establishing a VPN Connection

  1. Launch GlobalProtect from the Start Menu on your Windows PC, the Applications folder on your Mac, or the launcher on your mobile phone.

    GlobalProtect Icon

  2. Enter the portal address: gpvpn.mit.edu

  3. Click Connect

  4. Use your MIT Personal Certificate or enter your Kerberos credentials

  5. Complete your DUO two-factor authentication (Do not check Remember me for 90 days)

  6. After a VPN connection is established you should be able to access fileshares, SAP, or establish a Remote Desktop Connection from your home computer to your VPF desktop.

General Troubleshooting

If you are having problems connecting to GlobalProtect (i.e. it says connecting but never connects), try the following:

  1. Launch GlobalProtect from the Start Menu on your Windows PC, the Applications folder on your Mac, or the launcher on your mobile phone.

  2. Click on the menu button (the button with three horizontal lines in the upper-right corner) and choose Settings from the contexual menu.

  3. Click on the "Sign Out" button to the right of your username. Then close the window and try signing back into GlobalProtect.

Macintosh Troubleshooting

Even though GlobalProtect installed successfully on your Mac, you might experience an issue when trying to connect for the first time. There are two possible issues for this.

  1. GlobalProtect VPN is compatible with Macs running macOS High Sierra 10.13 or newer.

  2. If nothing happens on your Mac when you click Connect, you might need to adjust your macOS security settings. Go to Apple > System Preferences > Security and Privacy > General.

    If you see an alert about software from Palo Alto Networks being blocked, click Allow and enter your computer's administrative username and password as prompted.