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Department of Facilities Mission and Goals

The MIT Department of Facilities creates and maintains the physical environment, utilities, and support services necessary to advance the educational and research goals of the Institute. To ensure a high quality of service, the department strives to achieve superlative coordination and communications between our multi-functional groups, our partners, and our customers.

Our Mission

To provide value, services, and stewardship of the physical resources of MIT worthy of the academic and research missions that they support.

The Vision

In collaboration with the MIT community, we will:

  • Deliver exceptional customer service
  • Be respected as stewards of MIT’s physical environment
  • Provide a safe and rewarding workplace environment
  • Focus on teamwork, innovation, and professionalism

Strategic Goals

Our overarching objective is to increase the value of services we provide.
To accomplish this objective, we have five strategic goals:

Focus on customers

  • Improve internal and external communications
  • Stay current with trends in technology
  • Provide a unified voice to customers
  • Address customer issues promptly

Enhance the effectiveness of our workforce

  • Encourage an atmosphere of diversity and inclusion in the workplace
  • Improve training and development opportunities
  • Focus on employee engagement
  • Enhance the rewards and recognition program

Provide responsible stewardship

  • Provide the best value services
  • Measure, benchmark, and improve our results
  • Use lifecycle asset management to help guide our investment decisions

Reinvent the project delivery system

  • Streamline the Committee for Renovation and Space Planning (CRSP)
    and Capital Renewal project processes
  • Formalize the selection process for designers and builders
  • Improve initial project scoping and estimating
  • Strengthen customer relations
  • Explore alternative project delivery methods

Commit to sustainable practices

  • Explore and implement sustainable work practices throughout the organization
  • Expand data gathering/metering
  • Extend data-based commissioning program
  • Explore new technology initiatives
  • Communicate energy reduction plans
  • Continually improve the green procurement program
 Mission
 CONTACT INFO

Facilities

Department Directory

Campus Construction

Richard Amster
Director, Campus Construction
ramster@mit.edu

Sue Crowley
Senior Administrative Assistant
scrowley@mit.edu

Campus Services & Maintenance

Keith Diggans
Director, Campus Services & Maintenance
kdiggans@mit.edu

Paula Tierney
Senior Administrative Assistant
ptierney@mit.edu

Facilities Engineering

Carlo Fanone
Director, Facilities Engineering
cfanone@mit.edu

Kim Bigelow
Senior Administrative Assistant
kbigelow@mit.edu

Utilities

TBD
Director, Utilities

Bernadette Drinkwater
Senior Administrative Assistant
bdrink@mit.edu

Infrastructure Business Operations

Joe Higgins
Vice President for
Campus Services and Stewardship
joehigg@mit.edu

Helen Balzano
Senior Administrative Assistant
hbalzano@mit.edu

making MIT work Massachusetts Institute of Technology