HomeSearch Sitemap Contact

Shortcuts Go
   Request Services Maps & Floor Plans In Development & Construction Sustainability About Us Parking and Transportation For Facilities Employees  
nav bullet off Cleaning
nav bullet off CRSP Program
nav bullet off Event Setup
nav bullet off Keys & Locks
nav bullet off Mailing & More
nav bullet off Non-Facilities Buildings
nav bullet off Pest Control
nav bullet off Recycling & Trash Removal
nav bullet off Repairs & Installations
nav bullet off Signage
nav bullet off Temperature Issues
nav bullet off Vehicle Maintenance
nav bullet off Txtdof Program

Atlas Consolidates Service Requests

Atlas provides a central system for requesting services from the Department of Facilities. Enhanced tools and processes make it easier for people to create service requests and users are now able to track their pending, in-process and completed requests.

Repairs, Installations, and Cleaning, too

You can request a repair in Atlas and also order “sales work” or special services such as carpentry, cleaning, event set up and more.

Check the Status of Any Work Order

All requests receive a work order number that allows you to check the status of your job. There is also a search feature you can use to check all the orders you’ve submitted.

View or Change Parking Reservations

Use Atlas to order visitor parking passes or request department parking passes.

Customer Service Center Supports Facilitiesí Operations

The Customer Service Center (CSC) team is committed to providing quality service to the MIT community. They are available to help streamline work orders, answer questions and address customer needs. The CSC team is a central point of contact for customers because they work closely with Facilities staff in Operations including Repair & Maintenance, Grounds, and Custodial Services.

One of the Customer Service Center's goals is to build and maintain a network of communication with the MIT community. Although customers should continue to go to Service Requests in Atlas to order services from Facilities, the CSC representatives can assist with this process. They can also check on the status of a job and they can answer questions about billing.

You can contact them directly at: 617-253-4948 or Their office is in Building 7-019. The Customer Service Center representatives are available to assist the community from Monday through Friday 7AM to 4:30PM. Their hours for key distribution are from 8AM to 4PM.

 Facilities Truck
 Card Services
 Emergency Management
 Change of Contact Form




Department Directory

Customer Service Center

Office Hours: M - F, 7AM - 4:30PM
Key Distribution Hours: M - F, 8AM - 4PM
Phone: 617-253-4948
Building: 7-019

making MIT work accessibility Massachusetts Institute of Technology