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Keeping MIT Running Efficiently

The Repair & Maintenance service area keeps MIT buildings' mechanical and structural systems working efficiently and reliably. Below is a list of some of the services we provide to customers in MIT owned buildings. To find out whether your building is maintained by Facilities, visit the R&M teams web page. If your building is not serviced by R&M, it may be on this list.

Order Services

To request building repairs or installations go to Service Requests in Atlas. There is no charge for Basic Services but there is for Special Services, so you will need a cost object number when ordering Special Services. If you would like to speak to someone about charges before the work begins, check the Request an Estimate box.

Basic Services

There is no charge for repairs or adjustments to building systems such as:

  • Lights, shades and windows
  • Domestic water, process water and drainage systems
  • Blackboards, doors, elevators, floors, ceilings
  • Roofs
  • Lab fume hoods
  • Building clocks
  • Electrical, piping, mechanical or structural systems
  • HVAC systems
  • Piping systems
  • Other repairs as needed

Special Services

Although Facilities does not charge MIT customers for building repairs, there may be a cost associated with other services including installation and upgrades. Some services that you may need to pay for include:

  • Major and minor renovations
  • Electrical upgrades and installations
  • Office painting and furniture repair
  • Install cabinets, countertops, shelves, coat hooks
  • Relocate, remove, or hang wall fixtures
  • Other services as needed

Look-up a Work Requests

When completing the work request, remember to write down the work request number in case you need to refer to it later. Look up the status of your work request by going to Service Requests in Atlas. Then go to My Requests.





Department Directory

Repair & Maintenance

Michael Smalley

Repair & Maintenance Operations

Kevin Connolly

Customer Service Center

Office Hours: M - F, 7AM - 4:30PM
Key Distribution Hours: M - F, 8AM - 4PM
Phone: 617-253-4948
Building: 7-019

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