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Stewards of the Campus

The MIT Department of Facilities creates, cares for, and powers MITís physical environment. As stewards of the campus, we build, maintain, and optimize its structures and grounds, implementing high-performance solutions to maximize campus sustainability. We also provide the utilities and services necessary to advance the educational and research activities of the Institute. The goal of our more than 800 employees is to provide a safe, well-functioning, and welcoming campus for the people who visit, study, work, and live within the MIT community.

Our teams are organized under five primary groups within the Department: Campus Construction, Campus Services & Maintenance, Facilities Engineering, Utilities, and Infrastructure Business Operations. These areas report to Joe Higgins, Vice President for Campus Services and Stewardship. Read more about the partner offices within Campus Services and Stewardship.

Campus Construction

Richard Amster, Director

Campus Construction manages the construction, renovation, and renewal of MITís buildings, addressing the needs of our faculty, students, and staff while also enhancing sustainability. In consultation with academic and administrative leadership, Campus Construction identifies goals and manages projects ranging from complete new buildings and major renewals of existing buildings to redesigns and renovations of labs, departments, and other complex spaces. The team oversees a capital renewal effort that will improve the physical campus for years to come.

Campus Services & Maintenance

Keith Diggans, Director

Campus Services & Maintenance provides 24/7 repair services and proactively undertakes preventive maintenance plans and sustainability programs designed to keep MITís systems and buildings operating longer and with greater efficiency. This group includes: Area Managers; Campus Services; Environment, Health & Safety; Off-site Facilities; Repair & Maintenance; and Repair & Maintenance Operations.

Facilities Engineering

Carlo Fanone, Director

Facilities Engineering helps MIT plan for sustainable building systems by offering design guidance and investment recommendations regarding electrical power, steam, water, and sewage. Services range from engineering an entire new complex to developing single-focus, single-site options. The team evaluates existing systems and advises the managers of renovation and expansion projects.

Utilities

Ken Packard, Director

Utilities is responsible for the efficient operation and management of all campus electricity, heating, and cooling resources, including underground distribution centers and electrical substations. The team manages MITís Central Utilities Plant, which uses a sustainable cogeneration process to produce the majority of the electricity, steam, and chilled water used on campus. Utilities also focuses on planning ahead for MITís future energy needs.

Infrastructure Business Operations (IBO)

Joe Higgins, Vice President for Campus Services and Stewardship

The teams in the Infrastructure Business Operations group create, coordinate, support, and enhance the processes and systems that enable the department to function efficiently and effectively. These teams include Applied Technology, Research, and Innovation; Communications and Customer Engagement; and Finance & Administration. The Parking & Transportation Office develops and manages commuter service programs for MITís 20,000+ faculty, students, and staff, and operates the shuttle programs across campus.

Questions?

Call our Customer Service Center at 617-253-4948.

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Facilities

Department Directory

Campus Construction

Richard Amster
Director, Campus Construction
ramster@mit.edu

Sue Crowley
Senior Administrative Assistant
scrowley@mit.edu

Campus Services & Maintenance

Keith Diggans
Director, Campus Services & Maintenance
kdiggans@mit.edu

Paula Tierney
Senior Administrative Assistant
ptierney@mit.edu

Facilities Engineering

Carlo Fanone
Director, Facilities Engineering
cfanone@mit.edu

TBD
Administrative Assistant

Utilities

Ken Packard
Director, Utilities
kpackard@mit.edu

Bernadette Drinkwater
Senior Administrative Assistant
bdrink@mit.edu

Infrastructure Business Operations

Joe Higgins
Vice President for
Campus Services and Stewardship
joehigg@mit.edu

Helen Balzano
Senior Administrative Assistant
hbalzano@mit.edu

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