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Outline of the Preventative Maintenance Program
Guidelines for Preventative Maintenance Program Participation
Administrative Computing Renewal Program
Departmental
Computing Liaison Responsibilities
Current
Departmental Computing Liaisons
Participating IS Teams and their responsibilities
Background: SoS Pilot
Hardware/Software
standards
Key Dates
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Initial Assessment
- The computing environment is evaluated
- Participant hardware and software is upgraded or replaced based upon the assessment
- Time estimate is 4 hours per machine
Preventative Maintenance (three times per year)
During each visit the following will be checked and updated (as necessary)...
- Software on the machines (make sure it is the most current)
- Anti-virus software is updating and scanning regularly
- Full anti-virus scan of computer's hard drive
- Backups are occurring on a regularly scheduled basis
- Launch full backup, time permitting
- Check certificates
- Ensure each computer can accesss two or more printers
- Time estimate is 2 hours per machine (per visit)
- Any unresolved problems are addressed
- Moira database information is current *
- Machines are labeled properly
Daily Support
Phone and e-mail support is available Monday through Friday, 8am to 6pm.
Dispatch
Emergency dispatch service to address problems with your hardware or software
that can't be resolved by e-mail or over the phone is available.
- AdminIT-help consultants will determine if dispatch is necessary.
- Emergency dispatch will be in your office within 2 to 4 hours.
- DLC cost of $60/hour, when the 2 to 4 hour window is not sufficient, and this is coordinated through the Computing Help Desk’s Housecall process.
*Moira is Information System's primary database for host names, IP addresses, e-mail lists, and other administrative information.
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