Outline of the Preventative Maintenance Program
Guidelines for Preventative Maintenance Program Participation
Administrative Computing Renewal Program
Computing Liaison Responsibilities
Departmental Computing Liaisons
Participating IS Teams and their responsibilities
Background: SoS Pilot
- The computing environment is evaluated
- Participant hardware and software is upgraded or replaced based upon the assessment
- Time estimate is 4 hours per machine
Preventative Maintenance (three times per year)
During each visit the following will be checked and updated (as necessary)...
- Software on the machines (make sure it is the most current)
- Anti-virus software is updating and scanning regularly
- Full anti-virus scan of computer's hard drive
- Backups are occurring on a regularly scheduled basis
- Launch full backup, time permitting
- Check certificates
- Ensure each computer can accesss two or more printers
- Time estimate is 2 hours per machine (per visit)
- Any unresolved problems are addressed
- Moira database information is current *
- Machines are labeled properly
Phone and e-mail support is available Monday through Friday, 8am to 6pm.
Emergency dispatch service to address problems with your hardware or software
that can't be resolved by e-mail or over the phone is available.
- AdminIT-help consultants will determine if dispatch is necessary.
- Emergency dispatch will be in your office within 2 to 4 hours.
- DLC cost of $60/hour, when the 2 to 4 hour window is not sufficient, and this is coordinated through the Computing Help Desk’s Housecall process.
*Moira is Information System's primary database for host names, IP addresses, e-mail lists, and other administrative information.