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Outline of the Preventative Maintenance Program

Guidelines for Preventative Maintenance Program participation

Administrative Computing Renewal Program

Departmental Computing Liaison Responsibilities

Current Departmental Computing Liaisons

Participating IS Teams and their responsibilities

Background: SoS Pilot

Hardware/Software standards

Key Dates

Welcome to the Preventative Maintenance Program for the Administrative User Community, established July 1, 2003.

This program has been established through a collaborative effort between AACII, the Computing Support Working Group and Information Systems. It started with the identification of improved support for administrative computing as a hot button in 1999, and culminated with recommendations based upon a Pilot in the School of Science in 2002. An Implementation Booklet (in MS Word format) which includes background information as well as final recommendation is available for downloading.

As a participant in this program, you will receive...

• Initial Assessment/setup of your equipment
• Preventative Maintenance on a regular basis
• Computing support via phone and email
• Participation in quarterly meetings to address IT topics

For assistance with questions/problems regarding your computing environment or your Preventative Maintenance schedule contact:

AdminIT-Help

Phone and e-mail support available
Monday through Friday
8am to 6pm

E-mail: adminit-help@mit.edu
Phone: 617.253.1101
View cases via Casetracker [MIT Certificates required.]

For questions or comments regarding participation in this program, send e-mail adminit-ocp@mit.edu