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Outline of the Preventative Maintenance Program

Guidelines for Preventative Maintenance Program Participation

Administrative Computing Renewal Program

Departmental Computing Liaison Responsibilities

Current Departmental Computing Liaisons

Participating IS Teams and their responsibilities

Background: SoS Pilot

Hardware/Software standards

Key Dates

Distributed Information Technology Resources (DITR)

• Provide initial computing environment assessment
• Provide regularly scheduled preventative maintenance
• Assist with the maintenance of the Administrative Computing Database
• Collaborate with AdminIT-help case managers
• Attend Quarterly meetings with DLCs

AdminIT-Help

• Provide phone and e-mail assistance
• Available Monday through Friday, 8am to 6pm
• Provide response within a day
• Coordinate emergency dispatches within 2 to 4 hours
• Provide first and second level triage
• Coordinates with DITR
• Dispatch on-site emergency services as needed
• Awareness of DLC computing environment and standards
• Identify case managers who will monitor the cases