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Human-use Experience Analysis
 
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Problems
 
 
 

 

Layout of payment methods unintuitive

For first time users, the layout of various payment methods is unintuitive. After the customer decides to pay for the goods, he or she must look all over for the credit card swiper which is located on the left side of the terminal. If one decides to pay with cash and you need change, the coins and bills come out in completely different locations. Coupons are hidden in the far left and shoppers often miss this after they have finished paying for their goods.