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Get a Ride Home in a Crisis with the Emergency Ride Home

News update

Uber, Lyft, and other cab companies added to ERH Program

In hopes of providing more flexibility and better customer service, participants may now use whatever service they wish, whether that be Uber, Lyft, or any cab company. Simply screenshot the receipt on your smart phone or request your receipt after the trip. Then fill out and return a confirmation report along with receipt to

The program will run through December 31st, 2017, at which point the Charles River TMA will evaluate its effectiveness.

If you’re like many people, you would consider taking public transportation or car pool, but you’re afraid of being stranded at work when there’s an emergency at home or you have to work late unexpectedly. These very legitimate concerns are addressed by the Emergency Ride Home (ERH) program, sponsored by MIT and run by the Charles River Transportation Management Association (TMA). The ERH program provides eligible employees, who forego commuting alone in a car, with cab service in case of personal or family emergencies.

Any MIT employee who uses public transportation, carpools, vanpools, bikes, or walks to work at least three days per week may use the program. Participants in the ERH Program may obtain a ride one time per month up to six times per year.

The program may be used in any of these circumstances:

  • Personal illness or emergency
  • Family illness or emergency
  • Unscheduled or unplanned overtime

The ERH does NOT apply during these conditions:

  • Weather delays or disasters
  • MBTA or other transit delays or disruptions
  • Construction disruption to normal commuting method

You must register with Charles River TMA prior to using the program. Once Charles River TMA has received and processed the completed registration forms, an orientation package will be sent to you with a taxi voucher and program information. Please note that registration may take up to three weeks.

To use your voucher simply call the cab company listed on your voucher. Fill out the voucher completely and give it to the cab driver to complete. Take your receipt (the left portion of the voucher form). You may include a tip for good service but it may not exceed 20% of the fare. Once you have used the voucher, you must fill out the confirmation report and give a copy of the completed voucher receipt to the Charles River TMA within 5 business days.

 Charles River TMA


Department Directory

Parking & Transportation Office

Hours: M - F, 8AM - 5PM
Phone: 617-258-6510
Phone (after hours): 617-253-2997
Fax: 617-258-6357
Building: E17-106

Tom Giannino

Robynn Cruz-Walker
Commuter Program Administrator

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