Within the MTL community, you can find a wealth of process knowledge and experience. But access to that information can be challenging both for new and experienced users. This page shows you some of the mechanisms that you can use to get process help, or find ways to improve an existing process.

Overall Process Feedback
Instead of trying to get a difficult process to work, it may help to take a step back and ask: give your scientific goal, is your current process the best way to accomplish it? By describing your overall research purpose, you can invite general feedback about your process and how to improve it to achieve your goals faster and with less process risks. And many times someone else has already solved a very similar problem.

Specific Process Feedback
In a process, you may find certain steps particularly challenging. This usually happens when you need to push the capabilities of an existing tool to its limits. Maybe you need to achieve a very subtle etch, or you need to generate very small or particular features on a lithography tool. Unless the tool is brand new, chances are that other users have tried something similar before, and may guide you in the right direction.

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Regardless of the type of feedback you seek, you have a number of available resources:

Resource	How to use it
MTL Website	The equipment descriptions on this website (yes, this is the "did you plug in the power cord?" suggestion)
Research Specialist	Especially for tool-specific feedback, you can approach the specialist in charge of the tool - who may know how to solve your problem or can direct you to a user that faced and solved a similar situation.
Email PTC	If you are not sure who would be the most suitable contact for a process discussion, you can just send an email to ptc@mtl.mit.edu. Ideally, include your existing process and a 1-line description of what the goal of your device is. A staff or user who is familiar with your device type can then contact you, for a more detailed discussion. Much of this discussion will focus on how to best use the MTL tool-set for your overall goal, or how to rearrange your process in its entirety if necessary.
Email Everyone	You can also reach out to all fab users (fab-users@mtl.mit.edu). But, keep in mind these emails go to everyone, so you may get a range of different responses. This approach is most useful when you have a very specific problem.