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Order Keys and Lock Services Online

There are no charges for our basic key and lock services, but there are charges for special services, so be sure you have a Cost Object you can use to order special services. Basic Services include issuing a key to a new employee or replacing a damaged key or broken lock. Special Services include installing, changing, or replacing locks and installing a lock for a short-term use. Please note that there is a charge for bulk key orders of 10 or more copies of the same key.


Ordering Keys

To order keys go to Service Requests in Atlas. Click on Create Request, then Keys.

The Key Authorizer reviews the request and if approved the request will be forwarded to the Key Office. The Key Authorizer will receive an email notifying him/her when the keys are ready. Keys should be picked up at the Customer Service Center in Room 7-019. Pick-up times are from 8 AM to 4 PM, Monday through Friday. In order to obtain the keys, you will have to show a valid MIT ID and sign for the keys.

Returning Keys

When keys are no longer needed, key holders may return their keys to the Key Authorizer in your DLC with a completed return form or return their keys in person to the Customer Service Center in Room 7-019. When dropping off keys in person, please bring your MIT ID with you.


Repairing existing locks and door hardware are community services. To have a lock repaired, go to Service Requests in Atlas. Click on Create Request, then Locks. There is no charge for this service. Changing or installing new locks is a special service and includes a fee.

 Pickup keys in the Customer Service Center in Room 7-019.
 Tunnel Map (PDF)


Department Directory

Security Office

Robin Arena
Key Office Associate

Customer Service Center

Key Distribution Hours: Mon-Fri, 8 AM-4 PM
Phone: 617-253-4948
Building: 7-019




making MIT work Massachusetts Institute of Technology